Crew Remote agent
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-01Customer Service

Customer Service

Our Agents deliver faster call resolution in line with clients internal customer strategy.
We pride ourselves on delivering improvements in NPS.

Customer Service

Sales

Our trained and experience Agents thrive in delivering results from inbound and outbound dialler campaigns. Continuous training drives over target deliverables.

Customer Management

Customer Management

Best-in-class Account Management Strategies build sustainable relationships with your clients. Client satisfaction and resolution are delivered from all channels.

App Setting and Lead Generation

App Setting & Lead Gen

Deliver qualified sales leads to the appropriate sales specialists for further development and closure. Sync live calendar appointments with Account Executive or Field Sales Lead.

Sales Development Rep Sales

SDR Omnichannel Sales

Our Sales Development Reps look to drive revenues and acquire new clients. LinkedIn is one of the most effective lead nurturing tools for B2B sales and we have LinkedIn experts on-board.

Live Chat Support

Live Chat Support

Agents are trained with delivering positive chat experiences with clients and potential customers in line with your brand and corporate mission.

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Why Crew Remote?

Crew Remote provides access to experienced, on-demand virtual agents that match your recruitment needs. We provide localised agents to support your regional marketing campaigns.

Scaling as needed

Scale as Needed

We can match your demand curve including seasonal or out of standard business hours availability.

Rock Star Agents

We Hire Rock Stars

More experienced agents with additional professional experience. Higher percent of college graduates. Better soft skills and emotional intelligence. Flexible with non-standard hours.

Fixed control costs

Fixed Controlled Costs

Savings from traditional contact centres with high office costs that we pass as savings onto our partners. Contract agreements are available where you only pay for the hours you need.

Modern working from home culture

Modern Working From Home Culture

Don’t get left at the station using old world methodologies and hiring unhappy Agents that affect productivity and your brand.

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Industries We Help

We hire Talented Agents with industry-specific experience. Our agents are trained to provide first-class CX, ensuring your brands tone of voice is consistent. Industry-experienced agents ensure an improvement in your KPIs.

Financial Services

Financial Services

Telecoms

Telecoms

Tech and SaaS

Tech & SaaS

Insurance

Insurance

Energy and Utilities

Energy & Utilities

Brands and Retail

Brands & Retail

Hospitality

Hospitality

Think we're a good fit?

Get in Touch
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-04Data Management

Data Management

Best in class technology and GDPR compliant methodology around data transfer and management.

24/7 Protection

24x7 Protection

24x7 protection for our services with a redundant infrastructure to ensure 99.9% uptime and fail-over capabilities to minimise down-time.

Virtual Desktop Infrastructure

VDI

A virtual desktop infrastructure streamlines configuration and on-boarding and provides a secure, reliable platform for agent off-boarding.

Super Software as a Service Platforms

Super SaaS Platforms

We use best in class ominchannel applications enabling Agents to connect by phone, email and chat; we can also work securely on clients platform.

Digital Control

Digital Control

Desktop policies are enforced with security restrictions preventing agents from downloading data or capturing screen shots of customer or client data.

Customer Service

Security Standards

Systems that are built to the highest and most robust security architecture based upon NIST standards.

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Let's Chat

Prefer to email or call? No problem!
hi@crewremote.com
+353 1 6877 112

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Want to work from home?

Thanks for getting in touch!

We'll get back to you in the next day or two.

What do I need to get started?

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You can apply for jobs on our Jobs Board or send your CV/Resume to careers@crewremote.com to position yourself at the top of the queue for new incoming opportunities.

See what you need to get started by clicking “next

Home office illustration

A quiet (background noise free) environment to work is critical requirement for a contact centre with a professional service, so that callers do not hear any noise such as kids, dogs, people, doorbells etc.

Download speed illustration

Broadband is critical as you will be using various SaaS Platforms. Minimum download speeds will be confirmed.

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A dedicated landline may be required for some campaigns and if this is the case we will inform at interview stage.

Privacy Policy

Effective date: August 14, 2019

Crew Remote ("us", "we", or "our") operates the crewremote.com website (the "Service").

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. Our Privacy Policy for Crew Remote is created with the help of the Free Privacy Policy Generator.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from crewremote.com

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Cookies and Usage Data

Usage Data

We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

Use of Data

Crew Remote uses the collected data for various purposes:

  • To provide and maintain the Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer care and support
  • To provide analysis or valuable information so that we can improve the Service
  • To monitor the usage of the Service
  • To detect, prevent and address technical issues

Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside Ireland and choose to provide information to us, please note that we transfer the data, including Personal Data, to Ireland and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Crew Remote will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Legal Requirements

Crew Remote may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of Crew Remote
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By visiting this page on our website: crewremote.com/#privacypolicy

Terms and Conditions ("Terms")

Last updated: August 14, 2019

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the crewremote.com website (the "Service") operated by Crew Remote ("us", "we", or "our").

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service. The Terms and Conditions agreement for Crew Remote has been created with the help of TermsFeed.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Crew Remote.

Crew Remote has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Crew Remote shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Termination

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Governing Law

These Terms shall be governed and construed in accordance with the laws of Ireland, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms, please contact us.

Cookie Policy for Crew Remote

This is the Cookie Policy for Crew Remote, accessible from crewremote.com

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

  • Forms related cookies

    When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

  • Site preferences cookies

    In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

  • This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

    For more information on Google Analytics cookies, see the official Google Analytics page.

  • From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. This Cookies Policy was created with the help of the Cookies Policy Template Generator and the Terms and Conditions Template.

However if you are still looking for more information then you can contact us through one of our preferred contact methods:

  • By visiting this link: crewremote.com